Frequently Asked Questions
See below for a few common inquiries we receive about Orthopedic ONE Promotional Storefront orders. Don’t see your question here? Contact Laura Fagert or Becky Riley from Paradigm Promotion, who manage our Storefront.
Laura Fagert
Orthopedic ONE Community Relations Manager
Becky Riley
Paradigm Promotion Representative
Q: When will my order be delivered?
A: Your order is custom-made, especially for you! Lead time is approximately 3 weeks from the time you place the order. If you need an item by a specific date, please include this in the notes section, and we will be in touch if there are concerns.
Note: Lead times are extended during the holiday season.
Q: Is there a return policy?
A:. Since all items are custom-made to order, there are no returns unless an item is received defective.
Q: How can I determine my size for apparel items?
A: Size charts are available for all apparel items. If in doubt, we recommend sizing up. If you are shopping for retail brands such as Vineyard Vines, Nike, Under Armor, or The North Face, you can try on similar styles at Macy’s, Dick’s Sporting Goods, etc. if you are unsure what size may fit you best.
Q: If I purchase apparel on the Storefront, can I wear it to work?
A: Items on the Storefront are not necessarily approved as part of your specific department’s dress code. Please reach out to your manager if you have questions.
Q: Can I have the items shipped to the Orthopedic ONE location where I work or to my home address?
A: To help keep delivery costs down, the default option is for items to be shipped to Westerville HQ and delivered by courier or Marketing to your main Orthopedic ONE location. You can select residential delivery or delivery to your specific office. However, you will be responsible for covering the cost.
Q: What if an item I order is out of stock or discontinued?
A: We will attempt to replace the piece with an equivalent item and will reach out to you to discuss any potential changes to your order.